Privacy Policy

Last Updated: 27.12.2025

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with our website, chatbot, and Google RCS Business Messaging (RBM) services.

By using our services, you consent to the practices described in this Privacy Policy.

To Communicate with You: We may use your information to respond to your inquiries, provide customer service support, send you important information about the services, and send you marketing communications (with your consent) via different channels, including but not limited to SMS, Email, WhatsApp, RCS, and Voice.

1. Information We Collect

• Personal Information: Name, mobile number, and email (if provided).
• Message Interactions: Chat history, replies, and preferences.
• Location Data: Only if voluntarily shared for service purposes.
• Device & Network Data: Device type, operator, delivery reports.

We do not collect sensitive personal data such as Aadhaar, PAN, financial details, or passwords.

2. How We Use Your Information

We use your information only for legitimate business purposes, including:

• Deliver updates, reminders, and customer support messages.
• Send offers and promotions (with consent).
• Personalize chatbot and messaging experience.
• Ensure compliance with telecom and Google RCS regulations.
• Improve service quality and reliability.

3. How We Protect Your Data

Your data security is our priority. We follow strict measures to protect your information:

• Data is stored on secure servers.
• We use industry-standard encryption protocols.
• Access to your data is restricted to authorized personnel only.
• We regularly review our security practices to prevent unauthorized access.

4. Sharing of Information

We do not sell or rent your personal information. Data may be shared only with:

• Telecom operators and messaging technology providers.
• Regulatory authorities if legally required.
• Law enforcement agencies under applicable law.

5. Consent and Opt-Out

• By providing your mobile number and interacting with our chatbot, you consent to receive messages from us
• You may opt out anytime by replying STOP STOPto our messages.
• Once you opt out, you will not receive further communications unless you opt in again.

6. Your Rights

You have the following rights regarding your personal information:

• Access & Correction: You can request access to the information we hold about you and ask for corrections.
• Deletion: You can request that we delete your personal data (subject to regulatory compliance).
• Withdrawal of Consent: You can withdraw consent at any time by opting out of communications.

To exercise these rights, please contact us using the details provided below.

7. Cookies & Website Tracking

When you visit our website, we may use cookies or tracking technologies to improve user experience. These cookies do not collect personal data unless you provide it voluntarily. You can disable cookies through your browser settings.

8. Children’s Privacy

Our services are intended for business users and general consumers above the age of 18. We do not knowingly collect personal information from children.

9. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in regulations or our services. The updated version will always be available on this page.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

*This Privacy Policy is designed to comply with Google RCS Business Messaging onboarding standards, ensuring transparency, consent, user control, and data security.*