Terms and Conditions

Last Updated: 27.12.2025

Thank you for visiting our website. These Terms and Conditions govern your use of our services, including communication through Google RCS Business Messaging (RBM), chatbot interactions, and other messaging solutions.

By continuing to use our services, you agree to the terms outlined below.

1. Use of Messaging Services

We use RCS (Rich Communication Services) and other business messaging tools to provide you with interactive, timely, and secure communication. This includes messages related to:

Order updates
Appointment reminders
Offers and promotions
Customer support notifications

You will receive messages only if:

You have provided your mobile number to us
You have given consent to receive business messages
You have not opted out of communications

You can opt out at any time by replying 'STOP' to our messages or by contacting us directly.

2. Data Collection and Privacy

We value your privacy and are committed to protecting your personal information. When you use our messaging services or interact with our chatbot, we may collect certain data to serve you better.

What We Collect:

Name
Mobile number
Location (only if voluntarily shared)
Message interaction history
Device or network data (technical support only)

We do not collect sensitive personal data such as Aadhaar numbers, passwords, or financial details.

Why We Collect It:

Respond to your queries or service requests
Send timely updates, alerts, and offers
Improve your experience with our chatbot and messaging services
Ensure message delivery and functionality

How We Protect It:

All data is stored securely on protected servers
We use standard encryption technologies to ensure your data remains safe
Access to data is limited to authorized personnel only

We do not sell, rent, or share your personal data with third parties, except:

When required by law or regulatory authorities (e.g., TRAI, DLT)
When sharing with verified technology partners for message delivery under strict confidentiality

Your Rights:

You can request access, correction, or deletion of your data at any time
You may opt out of messaging services at your convenience
You can contact us for any privacy-related concerns

For more details, please review our Privacy Policy.

3. Message Content

All messages you receive from us will be:

Relevant to your interaction or expressed interest
Free from spam, misleading information, or offensive content
In compliance with Google RBM policies and Indian telecom regulations

4. Availability of Services

While we aim to provide smooth and timely delivery of all communications, we cannot guarantee uninterrupted service due to:

Network or telecom issues
Device or software limitations
Telecom operator delays

We are not liable for message delays or failures caused by such external factors.

5. User Responsibilities

By using our services, you agree to:

Provide accurate contact details
Use the chatbot and messaging platform responsibly
Avoid misuse or impersonation
Inform us of any suspicious or unsolicited messages claiming to be from us

6. Changes to Terms

We may update these Terms and Conditions from time to time for regulatory, security, or service improvement purposes. We recommend reviewing this page periodically.

Continued use of our services after any updates will constitute your acceptance of those changes.

If you have any questions regarding these Terms or wish to stop receiving our messages, please contact us at:

7. Contact Information

New Era Events Management

📞 9839215277

📧 mirzashlko@gmail.com

🌐 New Era Events Management